MacDonald-Miller forms an in-depth partnership with our customers and anticipates their needs. We provide customer-specific solutions that create maximum comfort and efficiency. We empower employees to make decisions that correspond with our Customer Commitment, Operational Beliefs, and Operating Guidelines

The Account Manager is expected to be proficient in the HVAC services industry and customer service. This person is expected to meet performance standards set by the Business Development Manager. Our Service Department typically handles projects that require ongoing HVAC maintenance contracts or quick turn around tenant improvements. The Account Manager is expected to be a professional self-starter and able to develop a dependable sales track record. S/he is responsible for maintaining regular contact with customers, building owners and co-workers to ensure a quality product. Account Manager may be given a vehicle allowance, mobile phone and is reimbursed for all reasonable business expenses.

KEY PERFORMANCE INDICATORS

  • Generate $1.5 million dollars in revenue annually.
  • Target, Establish, and maintain 3 new long term customer relationship annually.
  • One professional or personal development initiative annually.

ACCOUNTABILITY DESCRIPTION

The Account Manager is accountable for the following:

  • Identify, sell, and negotiate HVAC retrofit and tenant improvement projects.
  • Prepare and present effective sales proposals to new and existing customers that develop profitable results.
  • Perform Project Management duties to include effective cost and risk management, quality assuarance and timely excecution.
  • Attend billing and production meetings and be accountable to Sales Mangement for accurate forecasting and billing.
  • Provide oversight of the delivery of contracted scope of work and seek change orders where applicable.
  • Meet and exceed sales goals and profit margins.
  • Develop new clients through networking and seeking referrals from current clients.
  • Document and follow up on leads and referrals.
  • Public relations: resolve complaints and problems; provide information and advice.
  • Form in-depth partnerships with our customers and anticipate their needs.
  • Act in "responsible charge" role with clients and coworkers.
  • Confer with staff and customers on all phases of projects.
  • Review and evaluate contract compliance.
  • Help direct field technicians or other co-workers on projects.
  • Keep management abreast of market conditions and trends affecting industry.
  • Attend department meetings and submit reports (expense reports, sales reports, working agreements) in a timely manner.
  • Understand, accept and support Operating Guidelines, Operational Beliefs and Customer Commitment.
  • Perform additional tasks as assigned.

QUALIFICATION REQUIREMENTS

The candidate must possess the following knowledge, skills, and abilities:

  • A degree in Marketing, Mechanical Engineering, or other Technical degree is preferred.
  • A practical understanding of mechanical systems, services industry, and customer service.
  • Minimum three years’ sales experience.
  • Proven ability to develop strategies to identify, pursue, and capture new business is a plus.
  • Desire to service our customers.
  • The ability to handle a number of projects at the same time.
  • Ability to interact with customers, field staff, management, and office personnel that builds constructive and effective relationships.
  • Excellent verbal, written, listening, persuasion and interpersonal skills.
  • Ability to work independently with minimum supervision and in a team atmosphere.
  • Proficiency in Microsoft Word, Excel and PowerPoint.
  • History of good employment attendance.
  • Valid license and clean driving record required.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The candidate must possess and be adaptable to the following physical abilities and working conditions:

  • Ability to see, hear well (either naturally or with correction) and speak clearly.
  • Coordinate the movement of your eyes, hands, and fingers.
  • Physical requirements include: standing, bending, sitting and climbing; repetitive motions of hands and wrists; driving.
  • Reach for, handle, use fingers and manipulate objects.
  • Must be capable of working extended hour days when job/business needs demands.

EMPLOYEE BENEFIT PROGRAM

MacDonald-Miller Facility Solutions presently provides employee coverage for:

  • Medical, dental, vision for employee {coverage available for dependents for shared premium}.
  • 401(k) retirement plan.
  • Employee Shared Ownership Plan (ESOP).
  • Holiday, vacation, and sick leave compensation.
  • Disability income protection including short-term and long-term disability.
  • Employee and dependent life insurance.
  • Flexible Spending Account.
  • Wellness Program.
  • Employee Assistance Program.

OTHER INFORMATION

  • Please read all pages of this job description. Your resume or application is reviewed prior to setting up a personal interview, so please make sure your resume is up to date. If you do not have a resume, you may fill out an application at the address listed above.
  • MacDonald-Miller Facility Solutions, Inc. is an Equal Opportunity Employer and a non-smoking facility. MacDonald-Miller is also a drug and alcohol free workplace and tests all new hires (subject to and in accordance with union bargaining agreements).
  • MacDonald-Miller Facility Solutions participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. This information is kept completely confidential, is obtained only after a candidate is hired, and will not be used to pre-screen any job applicant.
  • This job description is a general description of essential job functions. It is not intended as an employment contract nor is it intended to describe all duties someone in this position would perform. All employees of MacDonald-Miller are expected to perform tasks as assigned by MacDonald-Miller supervisory/management personnel regardless of job title or routine job duties.
  • Website is www.macmiller.com.